Stove Delivery

We can arrange for delivery of your stove anywhere in the country. 

Standard delivery is 3 - 5days and costs £35, Fast delivery is 1 - 2 days and costs £45

Your goods will generally be delivered on a 10 tonne delivery vehicle (about the size of a bin wagon). If there is likely to be a problem with access for a large 10 tonne lorry, please contact us in advance of placing your order.  Examples of areas that we cannot deliver to are: long or gravelled drives, areas inside walled cities with height restrictions from all directions, narrow lanes. We may be able to make alternative delivery arrangements if you contact us in advance.

There driver will generally be willing to help within reason, but we suggest you have at least one other person with you to assist. The driver will move the stove to the nearest wheel point, depending on access. The driver will be unable to move the goods across graveled, or unfinished drives, through narrow openings, or up steps. Unfortunately due to insurance, health and safety issues the driver is NOT able to move the goods inside your property for you. The driver will be able to wheel into a garage if access is possible.

We must advise that you check the goods while the driver is still there. The driver is obliged to wait with you up to 15 minutes, (for palletised goods only), whilst you unpack and check the goods.

If the driver refuses to wait then please mark the goods as damaged on the delivery note, so you are covered for all eventualities.

If you have checked the goods and they are found to be damaged, please mark this clearly on the delivery note.

If goods are damaged please contact our Customer Service team upon receipt of the goods, quoting your Order Reference and Delivery Note, and we will advise you on whether to accept or reject the goods (e.g If the Stove Glass is damaged you can accept the goods but if any of the casting is damaged you must reject them as this cannot be repaired or replaced).

If you are unavailable when your palletised goods (eg. Stoves and Range Cookers) are delivered on your pre-booked date, then re-delivery charges will apply.

If you are unavailable when smaller packaged goods (eg. Stove Glass) are delivered, the courier company will leave a note, explaining how to re-arrange delivery for a more convenient time.

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